Hi Agent

Glossary

Voice AI — defined.

Plain-English definitions for the voice AI category, focused on the home-services use cases that matter.

AI Receptionist
An AI receptionist is a voice agent that answers inbound phone calls for a business, qualifies the caller, books appointments, and routes emergencies — all without a human picking up.
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Voice AI Agent
A voice AI agent is a software system that holds spoken conversations in real time using a combination of speech recognition, a large language model, and speech synthesis — typically used for customer-facing phone calls.
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AI Dispatcher
An AI dispatcher is a voice agent specialized in routing inbound service requests — triaging emergencies, booking routine jobs, and paging on-call technicians based on the call content.
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