Comparison
Hi Agent vs Smith.ai
Smith.ai is built for solo practitioners and smbs who want a hybrid human + ai front desk. Hi Agent is built for US home-improvement contractors — HVAC, plumbing, roofing, electrical, landscaping and remodeling. If you run a trades business, that distinction is the entire comparison.
Pick Hi Agent if
- You run a home-services business (HVAC, plumbing, roofing, electrical, landscaping, remodeling)
- You don't want to engineer your own dispatcher
- You need ServiceTitan / Housecall Pro / Jobber integration on day one
- You want predictable monthly pricing, not per-minute
Pick Smith.ai if
- You are a law firm, financial advisor, or pro-services SMB
- You want a hybrid human + AI front desk
- Your call volume is under 200 calls / month
- You need legal-grade intake forms
Side by side
| Feature | Hi Agent | Smith.ai |
|---|---|---|
| Built for | Home-services contractors | Professional services |
| Pricing model | Flat monthly, no per-minute surprises | Per-call or per-minute pricing tiers |
| Starts at | From ~$799 / month (most contractors) | From $292.50 / month (30 calls) |
| Pickup speed | <1s | 2-4s (human handoff) |
| After-hours dispatch (built-in) | Yes | No |
| CRM integrations | ServiceTitan, Housecall Pro, Jobber, Service Fusion | Clio, HubSpot, Salesforce, Zapier |
| Custom voice | Yes | No |
| SIP forward (keep your number) | Yes | Yes |
| Contract required | Yes | Yes |
Where Smith.ai falls short for contractors
Smith.ai's strength is legal/professional services — the agent training, scripts and intake forms reflect that vertical. After-hours emergency dispatch (gas smell, flooded basement) needs an AI-first system that triages and pages the on-call tech in 30 seconds, not a tiered human service.
Where Hi Agent wins
Smith.ai is excellent in its niche (legal/pro services). For trades, the call shapes are different — emergencies, dispatch, install vs repair — and the math on per-call pricing breaks down once volume hits 200+ calls/month.